JMCustomized wants you to be completely satisfied with your purchases and we ensure to take every possible step to make that happen. But if for some reason, you are not entirely satisfied with an item, we majorly accept returns and offer refunds only in the event of a manufacturer defect and subject to other terms and conditions herein this policy. 

Kindly note that such Item(s) must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept the full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. You understand that shipping and insurance charges are not refundable.